Cancellation policy

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

Right of withdrawal

You can revoke your contractual declaration within fourteen days without giving reasons.

The withdrawal period is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us, Ruhr Guitars, Torsten Schulz, Dorfstraße 12a, 45527 Hattingen, by post or e-mail(info@ruhr-guitars.de), by means of a clear statement of your decision to withdraw from this contract.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for the repayment.

We may refuse to make a refund until we have received the goods back.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of the contract. The deadline is met if you send the goods before the deadline expires.

Within Germany, return shipping is free of charge for you. Ruhr Guitars will organize the return shipment and provide the buyer with an appropriate return label.

For returns from abroad, Ruhr Guitars organizes the return shipment and selects the shipping company. The buyer bears the direct costs of the return shipment from abroad. The costs of the return shipment may not exceed the costs of the original shipment. The costs for the return shipment will be charged to the buyer or offset against the refund.

The goods must be returned in their original packaging.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.

Financed transactions

If you have financed the contract with a loan and you revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender has made use of our cooperation in the financing. If the loan has already been received at the time the revocation or return takes effect, your lender shall assume our rights and obligations under the financed contract with regard to the legal consequences of the revocation or return.