FAQs

Do you buy guitars or do you trade them in when you buy another guitar?

We are always interested in high-quality acoustic guitars. Please contact us and state the brand, year of manufacture and condition of the guitar. We would also be pleased to receive a few photos. A small request at this point: Please understand that we will make you a realistic offer from a dealer or market perspective. We cannot take into account the individual and emotional value of your guitars.

Can I play the guitars in rehearsal?

Yes, all advertised guitars can be played by prior appointment.

Do all your old guitars have a Cites certificate?

Yes, all guitars with rare woods also have a certificate. As we are listed as experts ourselves, we can also issue a certificate for a fee. Just talk to us.

What if I don’t like the guitar after buying it?

We differentiate between buying on site and shipping. When buying on site, you have the opportunity to try out the guitar and take a close look at it. In this case, we assume that you made the purchase decision very consciously and that there is therefore no reason to exchange the product. When the guitar is shipped, there is a 14-day right of exchange from receipt of the guitar.

Is there a warranty on the guitars?

Yes, we offer the statutory warranty or liability for defects for used goods of 1 year.

How do you ship?

We usually ship with DHL, but we have also had good experiences with UPS, especially abroad.

Which payment methods do you offer?

If you buy directly via the website, you can pay by bank transfer. If you prefer Paypal as a payment method, you are welcome to contact us.

Can I send you a guitar without my own shipping material?

We can help you out with a guitar box and packing material. Feel free to contact us.

Why is there no VAT on your invoice?

We deal exclusively in used instruments. These are subject to differential taxation in accordance with §25a UStG.

What is the procedure for exchanging or buying my guitar?

As soon as we have agreed with you on the purchase of an instrument, please send it to us or hand it over in person at our premises in Hattingen. After technical inspection of the guitar, we will immediately transfer the purchase price or the remaining amount to your account.